SAP Knowledge Base Article - Public

2127706 - You can Add a Blank Role on the Sales Team Facet of Sales Documents

Symptom

When adding a new sales team member to a sales document, i.e. opportunity, you can save it without assigning an user to it.

Reproducing the Issue

  1. Go to Sales work center;
  2. Select Opportunities view;
  3. Open Opportunity ID ABC (ABC represents the ID of the Opportunity);
  4. Go to Sales Team facet;
  5. Click in Add Button;
  6. Select the Role, but do not add a Name;
  7. Click on Save.

You can save the document.

Cause

The system does not have a check for role creation on sales documents.

Resolution

This is the system expected behaviour.

If you need the object ID urgently in the Related Items facet of tasks you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.


An alternative option may be to check the SAP Hybris Cloud for Customer Ideas
Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL. PLATFORM 1502 ; SAP LE APPL. PLATFORM 1505