2123799 - SAP Lumira install reports already installed

SAP Knowledge Base Article - Public

2123799 - SAP Lumira install reports already installed

Symptom

  • SAP Lumira Installation Manager shows Already Installed
  • %TEMP%\<YYYY-MM-DD-HH-MM-SS>\setupengine.log shows:
    • Product installed: true
    • Product installed at current revision or higher: true
    • "Relaunching SetupEngine.exe: <PATH>\InstallData\setup.engine\SetupEngine.exe"

Environment

  • SAP Lumira

Reproducing the Issue

  1. Uninstall a previous version of SAP Lumira
  2. Install a new version of SAP Lumira
  3. Notice that the install reports that SAP Lumira is Already Installed

Cause

SAP Lumira install is picking up a previous InstallData folder

Resolution

Rename the InstallData folder to InstallDataBackup so SAP Lumira install will not find it

Keywords

  • Cannot install Lumira
  • Installation failed
  • Error
, KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0