SAP Knowledge Base Article - Public

2122342 - How-To: Social Media Message Extraction by Cloud for Customer

Symptom

How-To: Social Media Message Extraction by Cloud for Customer 

Reproducing the Issue

How does Cloud for Customer ensure all social media messages are extracted from e.g.: Facebook?

Cause

Cloud for Customer is for technical reasons not able to extract social media messages at the pre-configured extraction times.

Resolution

As soon as the system is able to extract messages again all messages not yet extracted are extracted. Cloud for Customer uses a time marker for each social media message to ensure all messages are replicated to the system.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions