SAP Knowledge Base Article - Public

2121471 - You cannot edit an E-Mail Template in the Design Tab

Symptom

You cannot  edit an E-Mail Template in the Design Tab.

Reproducing the Issue

  1. Go to Sales Campaign Work center.
  2. Select the Content view.
  3. Open an Content.
  4. Go to Design Tab and click in edit button.

You will notice that editable section is not appearing to edit the template.  

Cause

The Enhanced Marketing Functionalities  is not scoped in business configuration.

Resolution

  1. Go to Business Configuration Work Center.
  2. Go to the Implementation projects view.
  3. Click in Edit Project Scope button
  4. Go to Scoping Tab
  5. In Scoping Element Select Sales Campaign and then mark the check box for Enhanced Marketing Functionalities.
  6. Click in next and finalize your changes.

You will able to edit the template.

Keywords

KBA , LOD-LE-MKT , Marketing , How To

Product

SAP Business ByDesign 1405 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1505 ; SAP LE APPL. PLATFORM 1411 ; SAP LE APPL. PLATFORM 1502