Live Activity Screen Doesn't Work When Running Adapter in Simulation Mode.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Click On Live Activity on the Right Menu
- Run the Adapter in Simulation Mode
- You can notice No Incoming Calls Coming in
Either Internet Explore or Chrome Settings are not set as required.
You can follow the below steps for Internet Explorer and Chrome.
Internet Explorer Settings:
Open the Internet Browser and click on Tools and go to Internet Options:
In the popup that follows, go to Security and click on Trusted Sites:
Click on Sites button in the popup and add https://*.crm.ondemand.com as a trusted site:
Within Trusted Sites, click on Custom and scroll down to Miscellaneous in the resulting popup:
Scroll down under Miscellaneous and go to Display Mixed Content and click on Enable:
Log Off and Login back to see if you can Simulate the call.
Google Chrome Settings:
Launch URL in chrome and open Live Activity Pane:
Select the shield symbol and choose load unsafe scripts which would re-launch the browser.
Open Live Activity again, this would change the URL bar as shown below
Simulate the call
KBA , cti , live activity , chrome , ie , SRD-CC , Cross Components , How To