2120545 - LMS: APMComponentRequest Notification does not send in users language

SAP Knowledge Base Article - Public

2120545 - LMS: APMComponentRequest Notification does not send in users language

Symptom

APMComponentRequest Template sends out the notification in English, despite the fact that the recipient of the message has the system set to German Locale (both Admin and User Interface) and the item it refers to was also created in German locale Interface. The selected language of the course is German, too.

Note: For this KBA we are refering to German as the users language, but there could also be other languages. This is only as an example.

Environment

Learning Management System (all supported versions)

Cause

  • The system sends the APMComponentRequest to the email address specified in the contacts of the item.
  • Since this is only an email address and not a user ID, the system has no context where to get the language from, so it takes it from the default locale language of the system - in your case the default locale is English.
  • This is why the notification is in English and not in German.

The only option would be to set the default locale of the system to German, then these notifications would also be sent in German.

Keywords

KBA , LOD-SF-LMS-LAN , Language Packs & Translation , Problem

Product

SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408