2118135 - You Are Unable To Edit/Adapt The Overview Screen Of Home Work Center

SAP Knowledge Base Article - Public

2118135 - You Are Unable To Edit/Adapt The Overview Screen Of Home Work Center

Symptom

You are unable to edit/adapt the overview view of home work center as all options are grayed out.

Reproducing the Issue

  1. Go to Home work center.
  2. Choose Enter Adaptation Mode under the drop-down list of Adapt tab.
  3. Choose Yes.
  4. Choose Edit screen under the drop-down list of Adapt tab.

You can see that all options are grayed out.

Cause

In the current versions of SAP Business ByDesign it is not possible to edit the Overview screen of any work center.

However you can personalize them to any background image, quick links/content and reports specific to user.

Resolution

Kindly follow the below steps to update the content/link to Overview view of Home work center,

  1. Go to Home work center.
  2. Choose This Screen under the drop-down of Personalize tab.
  3. Select Available Content.
  4. Check/Uncheck the required content.
  5. Save.

Kindly follow the below steps to add the report to Overview view of Home work center.

  1. Go to Home work center.
  2. Choose This Screen under the drop-down of Personalize tab.
  3. Select Add a Report.
  4. Choose the relevant report and navigate to General Properties.
  5. Provide a Title if required and Appearance.
  6. Under Properties, if applicable, select the default view format and variant.
  7. Choose Add.
  8. Save.

See Also

The same logic applies for Overview view of every work center of SAP Business ByDesign.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Business ByDesign all versions