SAP Knowledge Base Article - Public

2116055 - OneCloud Phone Support - Platform Services & Tools

Symptom

  • OneCloud phone support allows you to connect with SuccessFactors via multi-language phone support.

Environment

  • Platform Services & Tools

Resolution

  • Connect with our support staff using the method that works best for you, whether by phone or by submitting a case via the portal.
     
  • In order to dial OneCloud, you must use the correct prefix, noted in the table below, to connect with Customer Success.
     

    If your phone does not have international dialing enabled, or your carrier does not allow UIFN dialingplease dial 855 666 3256.
     

Customer Country

Support Language

Prefix

Support Number
(Prefix & OneCloud)*

  United States (Intl. call not enabled) 

English

n/a

855 666 3256

  United States (Intl. call; enabled)

English

011

011 800 663 25683

  China

Chinese (Mandarin)

021

021 610 85808​

  Germany

German

00

00 800 663 25683

  France

French

00

00 800 663 25683

  Brazil

Portuguese

0021

00 21 800 663 25683

  United Kingdom (U.K.)

English

00

00 800 663 25683

  Argentina

Spanish

00

00 800 663 25683

  Chile

Spanish

n/a

1230 0204272

  Spain

Spanish

00

00 800 663 25683

  Australia

English

0011

n/a

0011 800 663 25683

1800 195 124 (local no.)

  Luxembourg

German

00

00 800 663 25683

  Austria

German

00

00 800 663 25683

  Switzerland

German/French/English depending on the region

00

00 800 663 25683

  Belgium

English

00

00 800 663 25683

  Bulgaria

English

00

00 800 663 25683

  Denmark

English

00

00 800 663 25683

  Estonia

English

00

00 800 663 25683

  Finland

English

00

00 800 663 25683

  Greece

English

00

00 800 663 25683

  Hong Kong

English

001

001 800 663 25683

  India (local free-phone)

English

n/a

000 800 100 8611

  Ireland

English

00

00 800 663 25683

  Israel

English

014

014 800 663 25683

  Italy

English

00

00 800 663 25683

  Japan

Japanese

010

010 800 663 25683

  Canada

English

011

011 800 663 25683

  South Korea

English

001

001 800 663 25683

  Croatia

English

00

00 800 663 25683

  Estonia

English

00

00 800 663 25683

  Latvia

English

00

00 800 663 25683

  Malaysia

English

00

00 800 663 25683

  Malta

English

00

00 800 663 25683

  Macedonia

English

00

00 800 663 25683

  Mexico

Spanish

n/a

01800 123 3259

  New Zealand

English

00

n/a

00 800 663 25683

0800 456 161 (local no.)

  Netherlands

English

00

00 800 663 25683

  Norway

English

00

00 800 663 25683

  Philippines

English

00

00 800 663 25683

  Poland

English

00

00 800 663 25683

  Portugal

Portuguese

00

00 800 663 25683

  Russia

English

See next column

8-tone-10 International number:
8.10.44 20 3456-6789
or 
8-tone-OC International number
8.58.44 20 3456-6789

  Sweden

English

00

00 800 663 25683

  Singapore

English

001

001 800 663 25683

  Slovakia

English

00

00 800 663 25683

  Slovenia

English

00

00 800 663 25683

  South Africa

English

09

09 800 663 25683

  Taiwan

English

00

00 800 663 25683

  Thailand

English

001

001 800 663 25683

  Czech Republic

English

00

00 800 663 25683

  Hungary

English

00

00 800 663 25683

  Belarus

English

8

8 800 663 25683

  Cyprus

English

00

00 800 663 25683

Worldwide (chargeable)

Depending on origin of call

1

1 855 666 3256

  • English will continue to be the default phone support language for all countries not listed above. 

Not working?

  • If your company’s service is not enabled for international calls, or if your company's country of origin is not listed above, please use the numbers listed in the top two rows of the above table.

*Steps to Using the OneCloud Phone Number

1.) Per international direct dialing standards, you will need to use the correct prefix for your country. 

2.) Upon dialing the correct Support number, SuccessFactors customers should select ‘2’ when prompted in the initial menu.

3.) If you are calling from one of the countries listed above, assuming you used the correct prefix, you will be connected to Support in the associated default language.

If your phone does not have international dialing enabled, 
or your carrier does not allow UIFN dialingplease dial 855 666 3256.

If you wish to change from the default language, you can press ‘9’ to hear additional language options. Please note that, while a customer calling from the United States can in theory speak to someone in French, by pressing ‘9’ and selecting French, this action would only be supported during normal French business operating hours. 
 


 

General Feedback on Customer Support

  • We invite you to provide us with feedback and support ideas.  Please visit the Support Improvements Forum within the Community to get involved.  Use this channel only for general feedback and ideas. For comments on specific product issues or open cases, please submit all comments within a support case.

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Core all versions