SAP Knowledge Base Article - Public

2116050 - SAP ONE Support - SuccessFactors


  • As part of the SAP ONE Support program, on March 30, 2015, Support Contact Administrators like you will be transitioned to a new Support Portal.


  • Platform Services & Tools


Coming Changes

New Support Portal

  • SuccessFactors Support Contact Administrators will be able to submit and manage cases, search the knowledge base, and more within SAP’s Support Portal.

Already a SAP customer? 

  • If you are already a SAP customer, the consolidated Support Portal experience will allow you to manage your SuccessFactors cases alongside your SAP On-Premise cases.*

    *Applies to the SAP products that are currently supported at

Learn More

Informational Webinars

Frequently Asked Questions

When will I be transitioned to the new Support Portal? 

  • We are anticipating to complete the transition on March 30, 2015.


If I already own and manage SAP cases at, in addition to SuccessFactors cases, how will my Support Portal experience change? 

  • You will have a single Support Portal to access your cases and knowledge base articles. Additional scenarios within this experience will be explained in the coming months.


Have a Question?


KBA , LOD-SF-COM , Obsolete: Please use subcomponent of XX-SER-SAPSMP instead , How To


SAP SuccessFactors HCM Core all versions