2115955 - Knowledge Base Update: Enhanced Product Documentation - Platform Services & Tools

SAP Knowledge Base Article - Public

2115955 - Knowledge Base Update: Enhanced Product Documentation - Platform Services & Tools

Symptom

  • SuccessFactors is making a considerable investment in improving the content available to HCM Suite administrators by providing direct access to information on configuring their systems. This new surge of content supplements the existing knowledge base content found within the Support Portal and In Product Support resources. 
     

    Note: If you are a SuccessFactors Support Contact Administrator, you can find the new documents by searching the knowledge base within the Support Portal or In Product Support. For example, to find the 'Onboarding Administration Guide', search for 'Onboarding'.

Environment

  • Platform Services & Tools

Resolution

New Product Documentation

  • The following documentation is available today at help.sap.com/cloud4hr. In addition, as of September 18, it will be available directly through standard customer channels like the Support Portal and In Product Support. 
     
  • We will be publishing new content regularly at help.sap.com; therefore the table below is not an all-inclusive list of available materials. 

 

Product 

Guide Name 

Overview of Content

Platform

Configuring Business Rules in SuccessFactors

Information on using the the Rules Engine to define business rule logic for various modules and features. 

Platform

Role Based Permissions (RBP) Administrator Guide 

Information on how to use Role-Based Permissions (RBP) in the SuccessFactors product.

Analytics

 Detailed Reporting in the Online Report Designer

 Advanced Reporting in the Online Report Designer

Configuration information for the analytic functions native to the SuccessFactors Analytics product.

Onboarding 

Onboarding Administration Guide

Configuration information for the Onboarding product, formerly known as KMS. 

Compensation 

Compensation Administration Guide 

Configuration information for the Compensation product.

Recruiting Management 

Recruiting Management Administration Guide

Configuration information for the Recruiting Management product.

Recruiting Marketing 

Recruiting Marketing Administration Guide 

Configuration information for the Recruiting Marketing product.

Recruiting Management, Onboarding, Employee Central

Recruiting Management, Onboarding, and Employee Central Administration Guide

Configuration information required if you are using all three products - Recruiting Management, Onboarding, and Employee Central. 


Recruiting Management & Recruiting Marketing
 

Recruiting Marketing and Recruiting Management Administration Guides

Configuration information required if you are using both products - Recruiting Marketing and Recruiting Management.

Employee Central  

Employee Central Imports Administration Guide

Configuration information for importing data to Employee Central.

Employee Central

Employee Central Time Off User Guide​

End user information on using the Employee Central Time Off feature.

Integration Add-On for SuccessFactors HCM Suite and SAP ERP HCM

Integration Add-On for SuccessFactors HCM Suite and SAP ERP HCM Administration Guide​

Information about the installation, operation, security, and upgrade of the integration add-on for SAP ERP HCM and SuccessFactors HCM Suite.

Variable Pay

Variable Pay Administration Guide

Configuration information for the Variable Pay product.

SAP Jam

SAP Jam Administration Guide

Configuration information for the SAP Jam product.

SAP Jam

SAP Jam User Guide

End user information on how to use the SAP Jam product.

Learning Management
System (LMS)

N/A -
Embedded within the Learning product.

End user information on using the Learning product.  The documentation is available from within the Learning product only. 

Learning Management
System (LMS)

N/A*

Configuration information for the Learning Management System (LMS). The documentation will be ready in November 2014 and will be available from within the Learning product only. 

Performance Management

Performance Management Administration Guide*

Configuration information for the Performance Management v12 Acceleration product.

Goal Management

Goal Management Administration Guide*

Configuration information for the Goal Management product.

 


Available from within the Learning product by November 2014 
** Available before the end of September 2014
 

 

 

Accessing Enhanced Documentation

  • You can either find the resources above at help.sap.com/cloud4hr, or continue to use the knowledge base within the Support Portal and In Product Support resources. Additional search functionality will be added on September 18, so if you search, for example, for 'Compensation', the 'Compensation Administration Guide' will be the top result. 

 

 

Support Portal

  • Support Contact Administrators can log into support.successfactors.com and use the knowledge base. Tip: if you are not a Support Contact Administrator, you can access the same information at 4.png

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In Product Support

  • Product Administrators (those that have access to Admin Tools) or Support Contact Administrators can use the knowledge base within In Product Support. This repository is the same as the one found at support.successfactors.com. 

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Frequently Asked Questions

  • When I access http://help.sap.com/cloud4hr directly, why do I see documents that have a padlock icon next to them? 
     
  • Items that have a padlock next to them require a user to log into the SAP Service Marketplace in order to view the document. In general, these gated documents are only available to SAP partners with a Service Marketplace user and password. There are no immediate plans to allow SuccessFactors customers to access these partner resources.

       padlockscreenshot.png

 

How do these materials differ from content available within the Cloud Learning Center

        At a high level, SuccessFactors has separated customer documentation into the following buckets: 

  • Knowledge Base Articles - Available within the Support Portal & In Product Support, these articles generally resolve simple how-to or specific tasks for administrators.
     

  • SuccessFactors help.sap.com Documentation - Administrators can access this information to configure and maintain their SuccessFactors systems. 

    Tip: With the addition of the above documentation materials into the Support Portal and In Product Support, you'll be able to access both knowledge base articles and help.sap.com results in a single search! However, you can also go to http://help.sap.com/cloud4hr ​if you'd like to just view those materials.

  • Cloud Learning Center - Available within the Cloud Learning Center, administrators can receive 'big picture' administrative guidance when getting familiar with their new role.

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Core all versions