2115527 - Availability and Response Time Reports

SAP Knowledge Base Article - Public

2115527 - Availability and Response Time Reports

Symptom

Environment

  • Platform Services & Tools

Resolution

Program Details

  • The ART report measures Availability Service Levels.  The report measures the amount of time a system was available during a defined time period. A customer's application URL is monitored each minute in addition to the amount of time it takes for the monitor to login and log out. Monitoring is performed via the Internet from 30+ global testing sites.
     
  • The ART report does NOT measure the availability or response time for:
  1. Application specific modules (i.e. Performance Management) within the BizX Suite.

 

EXAMPLES of limitations:

  • JAM

  • Learning Management System (LMS)

  • Employee Central (EC)

  • Work Force Analytics (WFA)

  • Recruiting

 Because these reports measure only the SuccessFactors application, a customer who has the Learning Management System, for example, will not have their entire product suite represented in the data set.

 

  1. Availability of features & functions within an application:

      Examples:

  • FTP server availability and performance

  • Jobs scheduler availability and performance

  • Form creation and launch

  • Performance or Goal  or  Calibration tabs can be accessed.

  • Whether Calibration sessions are pulling data from PM forms

  • Job application submittal

  • Generation of compensation statements.

 

 

Accessing ART Reports

  • To download your company's ART report, please:
  1. Log into the Cloud Support Portal at support.sap.com (you must be logged in to see the proper links)
  2. Click on the "My Support" tab
  3. In the drop down Systems & Installations click on "Cloud Systems & Installations"
  4. There is a section called "SAP SuccessFactors Availability & Response Time Reports"
  5. You can quickly link to it by clicking the shortcut links to the right
  6. Click the year for the reports desired and then download the reports.
  7. Near the top of the page, follow the hyperlink to download your ART reports

 


 

 

Availability and Response Time Reports by Data Center db Pool

 

Measure 1: URL Availability (Uptime)
 
  • This graph measures the amount of time a system, as defined by monitors which regularly check a given datapool, was available during a defined time period. A customer's application URL is monitored each minute, from the Internet, via 30+ global testing sites. These tests measure the percentage of time the system was available, as defined by the monitoring tool's ability to successfully log into a customer's application URL. URL Availability is defined by the monitoring tool's ability to:
     

1.) Log in

2.) Log out

  • In addition to the monthly recap, there will be an additional graph that details historical information from the previous 15 months.

    pic1.png

 

Measure 2: URL Response Time (Performance)

  • This graph measures the time it took to access an application,as defined by monitors which regularly check a given datapool, after entering login credentials, during a defined time period. URL Response Time is defined by the time it takes, on average, for the monitoring tool to:

1.) Log in
2.) Log out

Note: These tests are performed each minute, from the Internet, via 30+ global testing sites.

  • In addition to the monthly recap, there will be an additional graph that details historical information from the previous 15 months.

pic2.png

 

Detailed Uptime Report

  • This table breaks down uptime availability into 3 categories: Scheduled Maintenance, Emergency Maintenance, and Unplanned Downtime (outages) windows.  Planned windows are not included in the percentage as these are not considered ‘outages’ per customer contracts.

    pic3.png

FAQ

1.) What is a datapool?

  •  A datapool consists of a database that supports multiple application server farms. In a multi tenant environment, your instance is hosted with other companies in the same datapool. The ART report is based on the datapool where your company is hosted in the datacenter.

     ART.jpg

 

1.) I read your definition of URL Availability and am curious how that % is calculated? Do we measure the amount of time a specific product is down?

  • URL Availability measures whether the access URL is allowing end-users to log in as expected.
     
  • We calculate uptime by calculating the minutes of uptime divided by the total number of minutes for the specified period.

 

  • EXAMPLE: February has 29 days this year, 29 days x 24 hours x 60 minutes = 41760 minutes. 49 minutes of downtime, means that the site was up for 41711, and 41711 / 41760 = 0.9988, thus the 99.88% uptime. This means that if the service doesn’t have any more downtime this month, it would have a 99.88% uptime at the end of the month.
     
  • Also, note the caveat that Planned and Emergency Maintenance windows are not included in the percentage as these are not considered ‘outages’ per customer contracts.

 

  • In addition, please note that the availability of a feature within a product, like reporting, or a module like Goal Management will not be included in reports. The measurement of a system's availability is solely whether an end user can log into your core SuccessFactors application.



2.) How does the URL Response time measure performance?

  • The URL Response Time measures, in milliseconds, how long it took for a proxy end user to log in at a given datapool. This measures essentially the ‘access speed’ from log in to the application loading.

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Core all versions