2113303 - SAP Lumira time out when connecting to ESRI GEO Maps

SAP Knowledge Base Article - Public

2113303 - SAP Lumira time out when connecting to ESRI GEO Maps

Symptom

  • Attempting to use the ESRI GEO Map Service results in Lumira timing out.

Environment

  • Lumira Desktop

Resolution

  • Ensure that the correct user ID and password is used in the preferences of the GEO Map service section.
  • Verify that the following URL can be accessed from your browser: https://www.arcgis.com/sharing/generateToken.
  • Check that your Lumira proxy settings match your web browser proxy settings.
  • Double-check the credentials entered in Lumira under File > Preferences > Geo Map Service.
  • ESRI ArcGIS Online service treats not only the Password but also the User Name as case-sensitive(!).

Keywords

timeout blank long time , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , BI-LUM-SRV , SAP Lumira Server , BI-LUM-OD , SAP Lumira Cloud , Problem

Product

SAP Lumira, desktop edition 1.0