2111873 - Error HDB 10001: The calculation engine does not respond. Restart the application

SAP Knowledge Base Article - Public

2111873 - Error HDB 10001: The calculation engine does not respond. Restart the application

Symptom

  • This error is in the category of Unclassified error messages.
  • This error has not yet been reported to SAP Support.
  • Please contact SAP:

Environment

  • SAP Business Objects Lumira Desktop 1.30
  • SAP Business Objects Lumira Desktop 1.31
  • SAP Business Objects Lumira Discovery 2.0
  • SAP Business Objects Lumira Discovery 2.1

Reproducing the Issue

  1. Start Lumira Desktop
  2. Create a Lumira Document that has been created with the ERP-HANA-OLAP-SSO connection. 
  3. Attempt to open the newly created Lumira Document. 

Cause

This error is likely caused by a faulty installation of Lumira. 
In the event that a reinstallation doesn't resolve the issue, please use KBA 2220451 to gather the trace logs and submit to SAP Support

Resolution

Follow this exact workflow;

  1. Uninstall SAP Business Objects Lumira Desktop/Discovery. 
  2. Find and delete the .sapvi folder. 
  3. Download a new installer from the SAP Marketplace. 
  4. Re-install the program. 

Keywords

Unclassified HDB_10001 HDB10001 HDB_10001_base unclasified , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , BI-LUM-SRV , SAP Lumira Server , BI-LUM-OD , SAP Lumira Cloud , Problem

Product

SAP Lumira, desktop edition 1.0