2106364 - How to Issue a Credit Card Refund with Reference to an Authorization of an Existing Payment

SAP Knowledge Base Article - Public

2106364 - How to Issue a Credit Card Refund with Reference to an Authorization of an Existing Payment

Symptom

You have already processed an incoming credit card payment from your customer, however you wish to initiate a refund to your customer with reference to that payment.

Environment

SAP Business ByDesign.

Resolution

Note that in order to create a refund with reference to a payment, an original payment must already exist in the system.

  1. Go to Customer Invoicing work center.
  2. Go to Invoice Documents view.
  3. Find the corresponding invoice of the original incoming payment.
  4. Select the document and click Follow-Up -> Manual Credit Memo.
  5. Release the credit memo.
  6. Go to Receivables work center.
  7. Go to Customer Accounts view.
  8. Open the related customer account monitor.
  9. Find the open credit memo that you have released on step 5.
  10. Click Pay Manually By -> Credit Card.
  11. On the screen that opens, an information message will be raised as follows: The selected items will result in a refund to the customer's credit card
  12. Click Post.
  13. Go to Payment Management work center.
  14. Go to Payment Monitor view.

You can see the refunded transaction in the form of an Outgoing Credit Card Payment.

Keywords

Credit Card Refund. Outgoing Credit Card Payment. , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Business ByDesign all versions