2104544 - "Find User" button in Matrix Grid Report (9-box) is not working

SAP Knowledge Base Article - Public

2104544 - "Find User" button in Matrix Grid Report (9-box) is not working

Symptom

Whenever I try to press the “Find User” button in the Matrix Grid Report, nothing happens. How can I make it work?

Environment

SuccessFactors Succession Management

Resolution

This can be related to a missing configuration in the backend of your instance, so an incident with Support should be created so they can help you fixing it. In order to help them resolve the issue quickly, you can also refer to this Knowledge Base Article. 

Keywords

KBA , sf succession , LOD-SF-SCM-SCM , Succession Management , Problem

Product

SAP SuccessFactors HCM Core all versions