SAP Knowledge Base Article - Public

2104013 - Data Center Facilities - Platform Services & Tools


  • Brief introduction on SuccessFactors Data Centers.
  • Where are the SuccessFactors Data Centers Located?


  • Platform Services & Tools


  • Please Note: This information is as of Jan 2013. Please open a case with Customer Success for more information and latest details.

Data Center Facilities (subcontractors/subservice organizations)

  • These facilities provide a wide range of state-of-the-art facility characteristics, including architectural design and facilities, power distribution and backup power supply, environmental controls including air quality control systems, and highly secure monitoring.
  • All data centers are TIA / EIA 942 Tier III+, ISO 27001 facilities.
  • As SuccessFactors expands the company continues to optimize its use of data center hosting facilities. Services may be relocated as business needs change. At this time S(Jan 2013) SuccessFactors solutions are hosted in two or more of the following locations.


Data Center

Hosting Facility


Telecity Group, Inc. 
Amsterdam, Netherlands


Internap / Digital Realty Trust 
Chandler, Arizona, USA


Telecity Group, Inc. 
Amsterdam, The Netherlands


Verizon Business 
Ashburn, Virginia, USA


Macquarie Telecom 
Sydney, Australia


Verizon / Equinix 
Sydney, Australia

DC 12 

St. Leon-Rot, Germany


SAP America 
Newtown Square, Pennsylvania, USA


Rackspace (RMK Only) 
Chicago, Illinois, USA


Rackspace (RMK Only) 
Dallas, Texas, USA



With direct access to the top global Tier 1 networks, the third party facility

provides direct interconnection to the largest aggregation of networks for

unmatched service diversity, flexibility, and reliability. This means that

SuccessFactors’ customers can directly access providers that serve over 90% of

the world’s Internet networks and users using industry- leading technology for

physical security, power availability, infrastructure flexibility, and customer

support, exceeding the standards set by global Internet brands and leading


Physical Security Features

SuccessFactors protects areas that contain information and information

processing facilities with secure perimeter devices including walls, cages, card-controlled

entry gates, and/or manned reception desks (ISMS 09-01-01). The

subservice organization provides comprehensive and industry-leading security

procedures protect servers and equipment housed in the hosting center. Security

personnel request appropriate identification from visitors and record each visit.

Security cameras monitor activity throughout the facility, including equipment

areas, corridors and mechanical, shipping and receiving areas. Motion detectors

and alarms are located throughout the facilities, and silent alarms automatically

notify security and law enforcement personnel in the event of a security breach.

Power Distribution and Backup Power Supply

Multiple levels of built-in power redundancy are provided at the highest level of

availability. Local power supplies enter the buildings through two services from

local electric utilities and feed into two separate busses that provide diverse

power distribution. Additional battery and UPS backup power sources prevent

power spikes, surges and brownouts. Redundant backup diesel generators

provide additional electrical power to keep the data center running in the event

that the public utility fails.

Hazard Mitigation

The hosting center is equipped with state-of-the-art equipment designed to

detect, suppress and recover from fire, floods and earthquakes.

Environmental Controls

Heating, ventilation and air conditioning systems provide appropriate and

consistent airflow, temperature and humidity levels. The systems are fully

redundant and are monitored 24 hours a day, seven days a week. Air-cooled

package chillers arranged in a redundant configuration and backed up by the

generator supply provides round-the-clock chilled water supply to the precision

air conditioner units.


Structural systems meet or exceed seismic design requirements of local building

codes for lateral seismic design forces. Equipment and nonstructural

components, including cabinets, are anchored and braced in accordance with the

requirements of the 1997 Uniform Building Code.


KBA , sf bizx system/platform , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-LMS , SuccessFactors Learning , How To


SAP SuccessFactors HCM Core all versions