2103888 - Manually emails sent are being received from a “default” email address - Recruiting Management

SAP Knowledge Base Article - Public

2103888 - Manually emails sent are being received from a “default” email address - Recruiting Management

Symptom

  • Manually emails sent are being received from a “default” email address.

Environment

  • Recruiting Management

Resolution

  • In recruiting module, is possible to set a configuration in Recruiting Settings to set up a default email address return for system-generated emails. But sometimes, users are receiving emails notifications with a default email address even when the email was manually sent, or with a different email address than the one in Recruiting Settings.
  • This can be caused due a companywide configuration, called “Single Sender”. Once it is configured, all emails sent through Successfactors will follow the setting.

 

Configuration:

  • In the backend, CS can enabled/disable/configure this setting in provisioning:

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Please, be aware that enable or disable this configuration will affect all modules for the company.

Keywords

KBA , sf recruiting , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HCM Core all versions