SAP Knowledge Base Article - Public

2103882 - Dunning Run Does Not Create Dunning Proposals With The Next Dunning Level

Symptom

You created a dunning proposal for customer invoice 123 with dunning level 1.
After executing the dunning run next time you expect that a dunning proposal with dunning level 2 will be created for customer invoice 123,
but the customer invoice is still on dunning level 1 and no new dunning proposal has been created.

Reproducing the Issue

  1. Open Receivables Work Center
  2. Go to Dunning
  3. Show Dunning Proposals in Status In Preparation
  4. There is no Dunning Proposal with Dunning Level 2 in Status In Preparation for Customer Invoice 123

Cause

The system behaviour is in accordance with the dunning levels which have been maintained in Work Center Business Configuration:

  1. Open Business Configuration Work Center
  2. Search for the Activity Dunning Strategies - Edit Dunning Strategies
  3. Select the respective Dunning Strategy
  4. Navigate to the tab Assigned Business Transactions to Be Dunned
  5. In the column Dunning Interval (In days) you can see the number of days which have been maintained between Dunning Levels

Resolution

A dunning proposal with dunning level 2 will be created when you execute a dunning run
after the number days which have been maintained between dunning level 1 and dunning level 2.

Alternatively you can change the dunning intervals to create shorter dunning periods.

Keywords

KBA , SRD-FIN-ACR , Receivables , How To

Product

SAP Business ByDesign all versions