SAP Knowledge Base Article - Public

2103760 - Emails Sent to Candidates are getting blocked - Sender Policy Framework ISSUE - Recruiting Management

Symptom

  • Candidates using some specific Email Provider does not get some emails from SF.
  • Why this happens? What can be done?

Environment

  • Recruiting Management

Resolution

  • It can happen that some specific Email Providers, used by some candidates, consider the email from Successfactors as spam because the discrepancy between the Email  Domain and Server Domain.
  • Then the emails does not arrive to the candidate as the Email Server blocked them.
  • The validation system responsible of this issue is called Sender Policy Framework (SPF)
  • Unfortunately SuccessFactors can not control this problem as this is not happening from our side.
  • The issue can only be solved by the Email Server Provider involved.
  • We can suggest to contact them, provide some email as example asking to make some action in order to don’t block those kind of emails.

Keywords

KBA , sf recruiting , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HCM Core all versions