2103240 - Configuring email templates for Candidates Reset/Forgot Password - Recruiting Management

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2103240 - Configuring email templates for Candidates Reset/Forgot Password - Recruiting Management

Symptom

  • Candidates may want to reset or have forgotten their password used for External Career site. In order to achieve that, there are two possible ways to conduct the same. The first is having the candidate going to the “Forgot Password” link on login page and the second option is to have a user sending the candidate an email with a Link which redirects the candidate to the right page.
  • Both options need an Email Template notification configured with the appropriate tokens. Please find below how to configure it correctly.

Environment

SuccessFactors Recruiting Management (all versions)

Resolution

Scenario 1 – Candidate action on External Career Site

                When the candidate goes to External Career Site, tries to login and click on “Forgot your Password”:

Configuration

  1. Go to Admin Tools;
  2. Recruiting -> Manage Recruiting Email Templates;
  3. Create a New Template or Edit an Existing Template;
  4. Make sure the token [[LOGIN_URL]] is correctly added to the template:

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  1. Go back to Amin Tools -> Recruiting -> Recruiting Email Triggers;
  2. Confirm that “Career Site Password Reset for external candidates” is Enabled and set with the correct template configured on Step 4:

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Scenario 2 – Recruiter/User send an email to a Candidate

                When the candidate requests an User to reset the password, it is possible to have an email sent directly to the candidate which will contain the Link to re-direct the candidate to restore the password.

Configuration

  1. Go to Admin Tools;
  2. Recruiting -> Manage Recruiting Email Templates;
  3. Create a New Template or Edit an Existing Template;

Make sure the token “[[CAREER_SITE_FORGOT_PASSWORD_URL]]”  is correctly

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Keywords

[[CAREER_SITE_FORGOT_PASSWORD_URL]] [[LOGIN_URL]] Password reset token Password reset email , KBA , sf recruiting , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HCM Core all versions