SAP Knowledge Base Article - Public

2101929 - Unable to download all user data list from the Users/Item Tab - Learning

Symptom

  • Unable to download all user data list from the Users/Item Tab
  • When a search returns a large number of rows, in some cases the resulted number of records is more than 15000. Then attempt to download the search results using “Download search Results” It only fetches a subset of those records.

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Environment

  • Learning

Cause

  • The issue is due to the configuration setup of the system i.e the settings in the configuration file that are located in the System Admin->Configuration ->system configuration -> “Search” property file.
  • It fetches only the number of records listed in the resultMaxRowAllowed property. The default setting is 15000.

Resolution

  • In order to download additional records you will need to change the property in the search configuration file.      
  • System Admin->Configuration ->system configuration -> “Search” property file.
  • The property is 'resultMaxRowAllowed'
  • This property defines the maximum number of results that can be returned from any search result.

 

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core all versions