SAP Knowledge Base Article - Public

2101819 - LMS: Removing Alternate Supervisor on the LMS side through Connector

Symptom

  • If the Alternate Supervisor is removed on the BIZX employee profile the data in the alternate supervisor field (or any column in the BIZX side which is mapped to Alternate Supervisor  on the LMS side configuration) but the alternate supervisor is not getting removed on the LMS side.

Environment

  • Successfactors Learning Management System (LMS)

Reproducing the Issue

  • Run User Connector for which the input file has no value in ALT_SUPER column.
  • Check the user record and see that the alternative supervisor is not removed.

Cause

  • What is happening over here when alternate supervisor is removed from the BIZX side the data file which is generated to push the data in the LMS contains a null in the alternate supervisor field now the reason why the value is not getting updated on the LMS side when the connector run is that Connector never override the preexisting value with null value which is coming across in the file.
  • But how will we nullify the ALTERNATE SUPERVISOR  (aka ALT_SUPER in the database)

      1.png

Screen 1: Showing Alternate supervisor link

 

Resolution

  • We have a field in the data feed file Remove alternate supervisor (aka. REMOVE_Alt_SUPER in the database) if this field is populated with the ID of the alternate supervisor which is supposed to be removed it will remove it but to make sure this happens there has to be some configuration mapping are correct in System admin->Configuration->System Configuration-> Connector.
    The mapping of the SFUSER field has to be like
    • sfuser.field.mapping.data.REMOVE_ALT_SUPER1=REMOVE_ALT_SUPER1
    • sfuser.field.mapping.data.REMOVE_ALT_SUPER2= REMOVE_ALT_SUPER2
    • sfuser.field.mapping.data.REMOVE_ALT_SUPER3= REMOVE_ALT_SUPER3
     2.png
  • Screen 2: Showing Alt Supervisor for a user.

     

  • Note: there  are 3 alt super field in the LMS so there are 3 remove supervisor.

Keywords

KBA , sf learning legacy , sf lms , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core all versions