2101326 - SAP Lumira does not accept a valid keycode

SAP Knowledge Base Article - Public

2101326 - SAP Lumira does not accept a valid keycode

Symptom

  • SAP Lumira does not accept valid keycode after reinstall
  • The message: "This keycode has already been entered."
  • The application behaves like a trial version with limited functionalities.

Environment

SAP Lumira 1.20

Reproducing the Issue

  1. Start SAP Lumira Desktop
  2. Enter Keycode

Cause

There are multiple keycodes registered including a trial one.

Resolution

  1. Save a back-up copy of the following file:  C:\Users\Public\sapvi\hilo_license.properties
  2. Delete the file from the original location
  3. Start SAP Lumira Desktop, it should prompt to enter a keycode
  4. Enter the valid keycode

 

Keywords

License, trial version, key code, validation , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0