SAP Knowledge Base Article - Public

2101266 - LMS: When a user is turned inactive through connectors , it removes all the items associated with it

Symptom

  • When user connector runs, it disassociates the entities/items attached to the user.

Environment

  • SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

1) Create a user and assign items to the user.

 1.png

2) Now add the file to the user connector by making the user as inactive.

 2.png

3) After the connector runs Learning Plan turns empty.

3.png

4) After checking in the database it turns out that the items were deleted by the connector run.

 4.png

Cause

This is an expected behavior of connector.

Keywords

connector, removed, deleted, learning plan, item , KBA , sf learning legacy , sf lms , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions