2100627 - Administrator login from BizX to LMS not working

SAP Knowledge Base Article - Public

2100627 - Administrator login from BizX to LMS not working

Symptom

  • When opening Learning Administration from BizX, Single Sign On fails and the logon to LMS is displayed with an incorrect Username or Password error message.
  • This happens even when you have the correct permissions for Learning on the BizX side.

Environment

Learning (All Supported releases)

-SuccessFactors LMS

-Learning Management System

Reproducing the Issue

  1. Logon to the BizX environment.
  2. Go to Admin tools
  3. Select Learning
  4. Learning Administration.

Cause

The reason for this is due to not having a related Administrator user account for your Standard User or not having Administrator ID at all on the LMS side.

Resolution

Please add a Related User to your Administrator User in the LMS as per KBA 2103267. If you do not have an Administrator user within the LMS then please create an Administrator user as per KBA 2103344.

See Also

2103267 - How to add a related user to an Administrator user in Learning Administration

2103344 - How to create an Administrator in Learning Administration

Keywords

SSO, integration, logon, admin, BizX, LMS, login , KBA , LOD-SF-LMS-INT , LMS Integrations , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions