2100618 - Document Routing Notification is not triggered when form is routed to Auto-Complete - Successfactors Performance Management

SAP Knowledge Base Article - Public

2100618 - Document Routing Notification is not triggered when form is routed to Auto-Complete - Successfactors Performance Management

Symptom

  • Change engine option is enabled for Manager change and Auto complete old forms is checked.
  • The expected behavior for forms that undergo manager changes are that a new step would be created called the Auto-Complete step.
  • All other future steps would no longer exist in the document’s routemap except for the Auto-Complete Step.
  • The form will be routed to this step and the owner will be the old manager.  His task would be to accomplish/complete the form and send it to complete step.
  • When the form is routed to this new Manager there is no Document Routing Notification Triggered.

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Environment

  • Successfactors Performance Management
  • Successfactors Bizx Application

Resolution

  • The behavior is currently working as designed. At this time no notifications are triggered when an Auto-Complete step is created and a form is routed to that step.

Keywords

Document Routing Notification Employee Change Engine Admin Tools , KBA , sf performance_management , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Core all versions