SAP Knowledge Base Article - Public

2096262 - How to merge users in the LMS

Symptom

Admin would like to merge two user records in the LMS.

Environment

  • SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

Merging of two records can be achieved using the Merge Users tool.

  1. In the LMS Admin view, Select Users.
  2. Under Tools, select Merge Users
  3. In the search fields, insert the relevant values
  4. In the returned results, click the option "Merge from User ID" for the user that you would like to merge from.
  5. Choose the option "Merge into User ID" for the user that you would like to merge into
  6. Select Merge to start the merging process.

 Merge Users.JPG

Once the 2 records are merged, the user that was chosen to be merged from is automatically deactivated in the system. All data belonged to that user will remain.

NOTE: LMS don't have option to bulk merge the records.

Keywords

Merging, Combine, Duplicate, HCM, Cloud, merge users, , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-SSO , LMS SSO , How To

Product

SAP SuccessFactors Learning all versions

Attachments

Merge Users.JPG