SAP Knowledge Base Article - Public

2096262 - How to merge users in the LMS


Admin would like to merge two user records in the LMS.


  • SuccessFactors Learning Management System (LMS) - All Supported Versions


Merging of two records can be achieved using the Merge Users tool.

  1. In the LMS Admin view, Select Users.
  2. Under Tools, select Merge Users
  3. In the search fields, insert the relevant values
  4. In the returned results, click the option "Merge from User ID" for the user that you would like to merge from.
  5. Choose the option "Merge into User ID" for the user that you would like to merge into
  6. Select Merge to start the merging process.

 Merge Users.JPG

Once the 2 records are merged, the user that was chosen to be merged from is automatically deactivated in the system. All data belonged to that user will remain.

NOTE: LMS don't have option to bulk merge the records.


Merging, Combine, Duplicate, HCM, Cloud, merge users, , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-SSO , LMS SSO , How To


SAP SuccessFactors Learning all versions


Merge Users.JPG