SAP Knowledge Base Article - Public

2093210 - Error – “[Internal System Error encountered while importing record]” when importing Job Info data file - Employee Central

Symptom

  • When attempting to import a Job Information data file you encounter an error indicating “[Internal System Error encountered while importing record]”. The format of the import file conforms to the Job Info import template.

Environment

  • Employee Central

Resolution

  • This issue may be caused by problems associated with the manner in which “events” in the standard pick list are listed. There are several reasons this could occur:

1. The event associated with the import record does not exist in the event pick list

2. The event associated with the import record is not “ACTIVE” in the event pick list, for example “DELETED”

3. The event does not have the correct external code specified in event the pick list

4. Some of the standard events either do not exist or are not “ACTIVE” in the event pick list

To correct the problem ensure:

1. All standard events exist in the events pick list

2. All Events have a status of “ACTIVE” in the events pick list

3. All external codes event codes are listed appropriately in the event pick list in accordance with the Standard Pick List shown in additional information below.



Additional Information:

  • For pick lists, the Import engine expects the pick list label to be specified . This is true for most pick lists with the exception of the following, where the external code defined in the data model needs to be specified:

● AddressType (in Address)
● Event in EventReason Foundation object Import
● JobRelationships.

  • The standard Event pick list appears below:

Standard Pick List for Events*

 

 

^picklistId

 OptionId

  minValue

  maxValue

  value

  status

  external_code

 parentOptionId

en_US

event

 

-1

-1

-1

ACTIVE

1

-1

Additional Job

event

 

-1

-1

-1

ACTIVE

2

-1

Assignment

event

 

-1

-1

-1

ACTIVE

3

-1

Assignment Completion

event

 

-1

-1

-1

ACTIVE

16

-1

Job Change

event

 

-1

-1

-1

ACTIVE

15

-1

Completion of Probation

event

 

-1

-1

-1

ACTIVE

5

-1

Data Change

event

 

-1

-1

-1

ACTIVE

4

-1

Demotion

event

 

-1

-1

-1

ACTIVE

11

-1

Furlough

event

 

-1

-1

-1

ACTIVE

H

-1

Hire

event

 

-1

-1

-1

ACTIVE

9

-1

Job Reclassification

event

 

-1

-1

-1

ACTIVE

10

-1

Leave of Absence

event

 

-1

-1

-1

ACTIVE

12

-1

Pay Rate Change

event

 

-1

-1

-1

ACTIVE

13

-1

Position Change

event

 

-1

-1

-1

ACTIVE

14

-1

Probation

event

 

-1

-1

-1

ACTIVE

8

-1

Promotion

event

 

-1

-1

-1

ACTIVE

R

-1

Rehire

event

 

-1

-1

-1

ACTIVE

22

-1

Return From Disability

event

 

-1

-1

-1

ACTIVE

23

-1

Return to Work

event

 

-1

-1

-1

ACTIVE

7

-1

Suspension

event

 

-1

-1

-1

ACTIVE

26

-1

Termination

event

 

-1

-1

-1

ACTIVE

6

-1

Transfer

event

 

-1

-1

-1

ACTIVE

GA

-1

Add Global Assignment

event

 

-1

-1

-1

ACTIVE

EGA

-1

End Global Assignment

event

 

-1

-1

-1

ACTIVE

OGA

-1

Obsolete

event

 

-1

-1

-1

ACTIVE

SPP

-1

Start Pension Payout

event

 

-1

-1

-1

ACTIVE

OPP

-1

Discard Pension Payout

event

 

-1

-1

-1

ACTIVE

EPP

-1

End Pension Payout

 

  • *The option ID is not shown here since this example represents the standard event pick list prior to importation. The option ID is assigned during the initial pick list import process.

 

Related Topics:

  • Employee Central: How to troubleshoot import validation error “Internal system error encountered while importing record” .
    Answer ID = 2080784.
     
  • Picklists: Working with Picklists.
    Answer ID=2088658.

Keywords

KBA , sf employee , sf internal , sf employee_central , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions