2092823 - External guest licensing notifications - SAP Jam

SAP Knowledge Base Article - Public

2092823 - External guest licensing notifications - SAP Jam

Symptom

  • SAP Jam administrators are receiving an email notice which states
  • "Your company is using 100% of your licensed external guest user accounts. To obtain more licenses, please contact your account representative."

Environment

  • SAP Jam

Resolution

  • If a customer has SAP Jam Enterprise edition, and did not purchase additional external guest user licenses, then the default allowance is 100 external user accounts.
  • If any customers have legitimately exceeded their allotment of external guest user licenses, they need to contact their sales rep to increase their licenses. There is no way to stop the emails; they go out daily as long as they aren't in compliance with their licensing. The other thing they can do is review their current external guest users and see if any can be disabled.

Keywords

KBA , LOD-SF-JAM , SAP Jam , How To

Product

SAP SuccessFactors HCM Core all versions