SAP Knowledge Base Article - Public

2090956 - Error - 500 or 404 errors - Site outages - Recruiting Marketing

Symptom

  • Loading up the Jobs2Web site/Recruiting Marketing site yields an HTML 404 or 500 error, or the site doesn’t load at all.

Environment

  • Recruiting Marketing

Cause

  • A possible issue with databases, datacenter, or code of the site.

Resolution

  • First and foremost, confirm that you are on the Production site for Jobs2Web (http://jobs.<clientname>.com, or http://<clientname>.jobs2web.com). If you are accessing the Stage environment, the site being down is not a serious issue. Stage is typically live and active but is not all the time for updates and testing.
  • If it is indeed the Production environment, please submit a support incident (https://support.sap.com/) for us to investigate this issue. We will conclude this case with a response in terms of how long the site was out, the root cause, and steps we’ve taken to prevent this issue from occurring again in the future.

Keywords

KBA , sf jobs2web , sf recruiting marketing , sf error messages recruiting , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors HCM Core all versions