SAP Knowledge Base Article - Public

2090936 - No search results for missing job - Recruiting Marketing

Symptom

  • Jobs are appearing fine on the Dashboard (and direct links to the jobs are fine, as well), but when a user searches for a job on the external Site, there are 0 results or the job does not appear.
     

Issue

  • This is an issue called a jobcore discrepancy, where the job database has been updated with jobs from the Applicant Tracking System (ATS), and the jobs themselves are live, but the secondary systems that are associated with the site (the Category pages, the Search index, and Feeds) can sometimes fail to be updated by this process. 

 

  • In these instances, the jobs are live on the site, but they simply haven't been indexed by the system that presents them to the site search results, the category page rules or the feeds for distribution. You can still post these jobs manually to sources online, but it's strongly preferred that this issue be resolved by SuccessFactors at the root level as well.

Environment

  • Recruiting Marketing

Resolution

  • Please submit an incident to Customer Support to engage Engineering Team for the resolution.

Keywords

KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors HCM Core all versions