SAP Knowledge Base Article - Public

2090216 - SCR Form: XML Software Change Requests - SAP SuccessFactors


  • This solution outlines the options available to have custom xml changes applied to your existing programs, templates, datamodel. (A.k.a CCOR)
  • What changes are handled via Professional Services?
  • What changes are handled by Partners?
  • What changes are handled by regular support incidents?
  • Are charges incurred for xml changes?


  • Calibration
  • Performance Management
  • Goal Management
  • Employee Profile
  • Succession
  • Recruiting
  • Recruiting Marketing
  • Employee Central
  • Platform


Software Change Requests (SCR) Per Product

Please refer to the following pages if your change is in one of these modules.


Professional Services

In general SAP Professional Services is the team to engage on large projects, module implementation, new implementations etc. To engage with professional services please speak with your sales account managers.



In general basic year-over-year changes, custom xml changes that you cannot complete via Admin Tools, are delivered via our extensive global SAP Partner network. 
Partners are engaged when you have a change that is:

  1. Creating something net new
  2. a change to existing logic, permissions, fields etc. in existing process or program
  3. adding functionality that was not previously part of your program/process
  4. optional changes that a customer does not need, but desires
  5. multiple changes to multiple templates and programs
  6. program integrations
  7. new go live implementations

Partners  can deliver the following types of changes:

  • All XML level changes system wide in all modules
  • Evaluating current programs for design optimization
  • Creation of new system fields, and associated permissions
  • Creation of new system filter fields to be used throughout the program
  • 3 tier custom language changes (Customers can perform these changes too by using the Manage Language Feature)
  • Creation of new workflows and the associated user permissions within forms and programs not supported via admin tools
  • Creating new PM v11 templates (PM v11 changes no longer supported via regular support)
  • Creating or editing PMv12 templates not supported via admin tools
  • Goal plan changes not supported via admin tools
  • Creating or editing requisitions not supported via admin tools

Please reach out to our  Partners today to engage with an expert.

Steps to engage a partner direct >

  • Visit our Partner Listings page
  • Click the "SAP Services Partners" Sub Tab
  • From the list, click on the Partner name you want to work with to be taken to their site.
  • Partners can provide quotes and estimates based on your needs.
  • Note! Do not call the SAP 800 number as that will just direct you back to support. 


What Can We Change Ourselves?

  • To understand what you might be able to change yourself via Admin Tools, please download the latest version of your Admin Guide: Admin Guides - Administer your programs via self-service 
  • Over the years we have invested heavily in admin tools and the Manage Templates capabilities so administrators self-service programs.  
  • Please also refer to online articles relevant to your modules: Online Change Consultant.




SCR CCOR XML Partner Changes Admin Guides Software Requests Data Model Form Implementation , KBA , sf bizx performance management , sf ccor change request , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC , Employee Central , LOD-SF-RCM , Recruiting Management , LOD-SF-SCM , Succession Management , LOD-SF-GM , SAP SF Goal Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-PM , Performance Management , How To


SAP SuccessFactors HCM Core all versions


CCOR form (new).docx