2089544 - Why Approval Notification Goes to Multiple Approvers for an Expense Report

SAP Knowledge Base Article - Public

2089544 - Why Approval Notification Goes to Multiple Approvers for an Expense Report

Symptom

When an expense report is created and submitted by user A on behalf of user B, you wonder why an approval notification is sent to both user A and User B's manager.

Reproducing the Issue

  1. Go to the Cockpit work center.
  2. Click on the link All Expense reports.
  3. In the Expense Report ID field open the Expense Report XXX.
  4. Click on Show Approval Details.

You see the Approval Details table show managers of User A and User B.

Cause

User B is assigned to the Reporting Line Unit XYZ. This Reporting Line Unit XYZ has two managers assigned and hence the approval notification is sent to both managers.

Resolution

You have to remove the other manager of the Reporting Line Unit XYZ.

In other words you have to replicate the Reporting Line Unit XYZ with a proper manager.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense 1405 ; SAP Cloud for Travel and Expense 1408 ; SAP Cloud for Travel and Expense 1411 ; SAP Cloud for Travel and Expense 1502