2089449 - Not receiving Forgot Password notifications - Platform

SAP Knowledge Base Article - Public

2089449 - Not receiving Forgot Password notifications - Platform

Symptom

  • Forgot Password notification not being delivered.
     

Problem

  • We are not receiving Forgot Password notification while all other notifications work fine.

Environment

  • BizX Platform

Resolution

  • Step1: Make sure Forgot Password email notification is turned on from Admin Tools > Company Settings > E-mail Notification Template Settings.
     
  • Step 2: Kindly also make sure the username v4admin has correct email address assigned: . SystemMessage@successfactors.com

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions