SAP Knowledge Base Article - Public

2089446 - HTTP Watch - When and How to Use

Symptom

  • How to collect http logs?

  • How do I download and use HTTP Watch?

Environment

SAP SuccessFactors HCM Core.

Resolution

If you are facing performance issues in your instance the support team may ask you the http logs. This will allow the team to see and isolate the issue you are facing.

How to collect http logs?

This kind of logs can be captured via the HTTP Watch tool. This is a free tool that can be installed as an add-on for Firefox or Internet Explorer.

How do I download and use HTTP Watch tool?

    1. You can download the free basic edition from http://www.httpwatch.com/
    2. Install the program on the computer where the issue is reproducible. Ask your internal IT in case of need or for permission to install in case its against company policy.
    3. Go in Internet Explorer > Tools > HttpWatch Basic
    4. A console will appear on the bottom of the browser:

             httpwatchmenu.png

    1. Go in the place where you can reproduce the issue and before to start the actions to reproduce
    2. Click the button Record
    3. When ready click the button "Stop"
    4. Then click the "Save" button and save the file with extension “hwl”
    5. Attach the saved file in ticket for the support team.

    This will allow SAP Cloud Support team to work internally with operations and engineering teams to get your issue resolved quicker.
    NOTE: The http watch session must be recorded by the user and the computer (and browser) where the issue is reproducible.

    Keywords

    performance, http logs, httpwatch, collect logs, http watch, , KBA , sf bizx system/platform , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC , Employee Central , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , LOD-SF-COM , Obsolete: Please use subcomponent of XX-SER-SAPSMP instead , LOD-SF-EP , Employee Profile , LOD-SF-FWK , Architecture Framework & Extensions , LOD-SF-JAM , SAP Jam , LOD-SF-OBD , Onboarding , LOD-SF-PM , Performance Management , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-WFA , Workforce Analytics & Planning , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , How To

    Product

    SAP SuccessFactors HCM Core all versions