2089446 - HTTP Watch - When and How to Use

SAP Knowledge Base Article - Public

2089446 - HTTP Watch - When and How to Use

Symptom

 

  • Facing Performance or Navigation issues in my instance.
  • Customer Support have asked me to record my issue and send them the HTTP watch files.
  • How do I download HTTP Watch
  • How do I use HTTP Watch

Environment

  • BizX Platform
  • BizX

Resolution

  • If you are facing performance issues in your instance Customer Support may ask you to install HTTP Watch.

  • This will allow Customer Support to see and isolate the issue you are facing. Http watch is a free tool that can be installed as an add-on for Firefox or Internet Explorer.
  • Once you have installed the tool as shown below, replicate the issue again, and attach the files to your incident.
     
  • This will allow Customer Support to work internally with operations and engineering teams to get your issue resolved quicker.
     
  • The http watch session must be recorded by the user and the computer (and browser) where the issue is reproducible.
  • How to Install:
    • Download the free basic edition from http://www.httpwatch.com/.
    • Install the program on the computer where the issue is reproducible. Ask your internal IT in case of need or for permission to install in case its against company policy.
    • Go in Internet Explorer > Tools > HttpWatch Basic.

         httpwatchtools.png

  •  A console will appear on the bottom of the browser.

         httpwatchmenu.png

  •  Go in the place where you can reproduce the issue and before to start the actions to reproduce, click the button Record.
     
  •  When ready click the button Stop httprecordstop.png
     
  • Then click the Save button and save the file with extension “hwl”:

      savehwlfiles.png

  •  Attach the saved file in ticket for Customer Support.

Keywords

  • Performance Issues
  • Recording Issue
, KBA , sf bizx system/platform , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC , Employee Central , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , LOD-SF-COM , Community, Portal & Related , LOD-SF-EP , Employee Profile , LOD-SF-FWK , Architecture Framework & Extensions , LOD-SF-JAM , SAP Jam , LOD-SF-OBD , Onboarding , LOD-SF-PM , Performance Management , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-WFA , Workforce Analytics & Planning , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , How To

Product

SAP SuccessFactors HCM Core all versions