2089434 - System: Opening a form from within Outlook, then clicking on link in new window prompts user to login again - BizX Platform

SAP Knowledge Base Article - Public

2089434 - System: Opening a form from within Outlook, then clicking on link in new window prompts user to login again - BizX Platform

Symptom

  • Issues opening Links in Outlook
  • Client uses favorites in Outlook to open SuccessFactors, then navigates through the SuccessFactors application. When the user clicks on a link, the SuccessFactors login screen pops up requesting the user enter their username/password information again.

Environment

  • BizX Platform

Cause

  • The user opened the SuccessFactors link from their Outlook "Favorites" in the menu bar. This causes the browser session to run inside the Outlook framework, so any time a link is clicked in SuccessFactors, a new browser session will open outside of Outlook's framework. When this new browser and session opens, the user will be prompted to provide login information.

Resolution

  • You should open SuccessFactors from your Internet Browser "directly" not through Outlook. To do so click on the Internet Explorer icon on your desktop and cut and past the link into the address bar.

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Core all versions