2089393 - Error - WebService: Username and/or password incorrect - Platform

SAP Knowledge Base Article - Public

2089393 - Error - WebService: Username and/or password incorrect - Platform

Symptom

  • Error: WebService: Username and/or password incorrect.

Environment

  • BizX Platform

Resolution

  • If you do not use SSO (secure/single sign on), then double check you password (or change it through options in the instance).  If you are on SSO, then the issue is probably that the password you are using is the single sign on password, but not the actual password stored in Success Factors.  Most companies using SSO have an encrypted password for all users.  This password may even be changed periodically, through an import of the user data file.  The Best way to get around this problem is to create an admin account just for success factors (like sftadmin).  This will not violate security in most forms of SSO, as a regular login, even with the correct password, will be rejected by the login system.  Make sure not to include this admin account in your imports into Success Factors.

Keywords

KBA , sf error messages platform , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions