SAP Knowledge Base Article - Public

2089370 - Invalid company ID. Please re-enter your company ID - Platform

Symptom


When trying to login into SAP SuccessFactor's Instance, the following error is received:

Invalid company ID. Please re-enter your company ID.

LoginPage.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment


SAP SuccessFactors HCM Suite

Cause

The wrong environment may have been selected or may have been mis-typed.

Resolution

  • In many points within the instance, get the instance ID from the URL in the browser's address bar. 
  • Here is an example from a test instance: https://salesdemo4.successfactors.com/sf/goals?bplte_company=ACE527 
    • This was taken from an instance that has Ultra enabled, while in the MyGoals (Objectives) tab. Look for where it says "company=". 
  • Note the company ID must have the exact capitalization and spelling.

Keywords

SF, Success Factors, log in, log on, logon, access , KBA , sf error messages platform , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Suite all versions