SAP Knowledge Base Article - Public

2088838 - SSO Certificates / Tokens - How to Update - BizX Platform


  • Process for updating SSO certificate or token
  • How can I get my SAML v2 certificate updated
  • I'll need to renew our SSO x.509 cert soon.
  • How should I proceed to change our DES/3DES token?
  • My x509 certificate will be expiring on xx/xx/xx. How do I provide the new certificate and get it added to my instance?


  • BizX Platform
  • Single Sign On (SSO)


The procedure to update a security certificate or token is as follows:

  1. Open a Support case through
  2. Attach the new certificate / token in a plain text format or .cert format 
  3. Provide some times that your IT team or specialist is available to have a meeting with SuccessFactors to execute a simultaneous replacement of the certificate on both sides.
    1. Please, note that this process usually takes about 30 minutes to install and verify.
    2. This meeting will need to be scheduled during regular business hours. We don't update certificates on weekends/ Friday night.
    3. Please request the meeting time and we will get back to you with the invitation details.


KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-SSO , Single Sign-on , How To


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