SAP Knowledge Base Article - Public

2088803 - Error - Unable to Access Website - Platform


  • Unable to Access Website
  • Problem accessing the SuccessFactors application website or you are unable to see the main login page for your instance. Unable to browse to


  • BizX Platform


  1. The application uses HTTPS/SSL and requires your browser to support 128-bit encryption - if not you may need to upgrade your browser

    2.    You must be running Internet Explorer 5.5 or higher or other compatible browser. Please see the document regarding browser compatibility.

  1. To check your browser version click ‘Help’ then ‘About Internet Explorer’
  2. Verify your version is 5.5 or higher

    3.   You may be experiencing issue with your Internet connection. Please ensure you can access other web sites such as Yahoo or Google.

    4.  If the above options are unsuccessful, please submit a case online to SuccessFactors.


KBA , sf error messages platform , LOD-SF-PLT , Foundational Capabilities & Tools , Problem


SAP SuccessFactors HCM Core all versions