SAP Knowledge Base Article - Public

2088779 - Error - Import Error: User does not exist - Platform

Symptom

  • This article reviews the error "Failed to deactivate user: "USERID" - User does not exist".
     
  • When uploading a user import file, the email notification displays the following error message:

    Failed to deactivate user: "USERID" - User does not exist.

Environment

  • BizX Platform

Cause

  • The employee record being sent in the file has never been loaded into the SuccessFactors system. Because it has never existed in the system, it cannot be deactivated - so the error message will be generated.
     
  • In order to remove these errors from the file, the records need to be removed from the file.

Resolution

  • If the records cannot be removed from the file, please contact customer support to work out how you would like to handle these records.

    PLEASE NOTE: If you are updating this manually and normally have an automated import from your HRIS system, you will need to make sure the HRIS system has the correct information as well.

Keywords

KBA , sf error messages platform , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions