The following error codes may sometimes be seen in the Email Notification after an import file is processed. You may also see these within the application in some error messages. If you are unsure of what any error code means, or you need guidance on what actions are needed to resolve the error code, then please open a case with Customer Success who will provide step-by-step instructions on how to resolve any import errors.
Identify the field type below and then investigate the users import file to determine the issue that may exist within the data.
Error list :
- UPDATE_PROFILE = 1;
- UPDATE_PASSWORD = 2;
- LOADUSER_NEW = 1;
- LOADUSER_OLD = 2;
- USERDAO_OK = 0;
- USERDAO_ERROR = -1;
- USER_NOT_FOUND = -2;
- PASSWORD_EXPIRED = -3;
- INVALID_LOGIN = -2;
- INVALID_PASSWORD = -5;
- INVALID_USERID = -6;
- INVALID_MANAGER_ID = -7;
- INVALID_HR_ID = -8;
- USERBEAN_IS_NULL = -9;
- MANAGER_CYCLE_DETECTED = -10;
- INVALID_USERNAME = -11;
- DUPLICATE_USERNAME = -12;
- PASSWORD_EXPIRED = -13;
- USER_NOT_FOUND = -14;
- NO_LOGIN_PERMISSION = -15;
- ACCOUNT_LOCKED = -16;
- REQUIRED_COLUMN_MISSING = -17;
- PROXY_ALREADY_EXISTS = -18;
- PROXY_NOT_EXISTS = -19;
- INVALID_MATRIX_MANAGER_ID = -20;
- INVALID_PROXY_ID = -21;
- INVALID_CUSTOM_MANAGER_ID = -22;
- INVALID_SECOND_MANAGER_ID = -23;
- SECOND_MANAGER_CYCLE_DETECTED = -24;
- ACCOUNT_VALIDATION_NEEDED = -25;
- USER_LIMIT_VIOLATION = -26;
The following is a list of commonly received errors when importing the user data file:
INVALID PASSWORD -5
Failed to add/update user [JJones] "John V. Jones" (Distribution;N/A;State): Invalid Password -5
Password does not meet encryption standard set. Please check your password policies in admin tools.
INVALID_USERID = -6
Failed to add/update user [JJonesJ] "John V. Jones" (Distribution;N/A;State): INVALID_USERID = -6
Invalid format for USERID. Typically only 0-9 Aa-Zz are acceptable values.
INVALID_MANAGER_ID = -7;
Failed to transfer user "admin" from old mgr "NO_MANAGER" to new mgr "aaaa"; INVALID_MANAGER_ID = -7;
"aaaa" was not a valid user for the system.
INVALID_HR_ID = -8;
Failed to update HR for userAdmin Administrator[admin] (N/A;N/A;N/A): Invalid HR Id - "eeee"
"eeee" was not a valid user for the system. The HR user may have been inactivated.
MANAGER_CYCLE_DETECTED = -10;
Failed to add/update user [4289A] "XXXX XXXX" (7125;DSE; LOCATION): Manager Cycle detected with this manager Id - "4289A"
The hierarchy is invalid. A user could be designated as reporting through the hierarchy to a user who is lower in the hierarchy or there could be another cyclic relationship.
The USERID of the manager might be a duplicate of another USERID.
INVALID_USERNAME = -11;
Failed to add/update user [JJones] "John V. Jones" (Distribution;N/A;State): Invalid Username - "John V." INVALID_USERNAME = -11;
Invalid format for USERNAME. Username must be a character string with no spaces.
DUPLICATE_USERNAME = -12;
Failed to add/update user  "John Q Public" (Product Management;Somewhere, USA;Dept X): Duplicate Username - "jpublic" DUPLICATE_USERNAME = -12;
Duplicate USERNAME. This often occurs when a customer is using leading zeroes in the USERID field and is attempting to upload users without the leading zeroes, or vice versa. USERNAME must be a unique value for every user. You may be trying to use a username that is already assigned to another active or inactive user in the system.
PASSWORD_EXPIRED = -13;
Failed to add/update user [JJones] "John V. Jones" (Distribution;N/A;State): PASSWORD_EXPIRED = -13;
Password does not meet encryption standard set. Password may have expired past date set in encryption standard.
INVALID PROXY ID
Failed to add/update user  "Sara C. Gleason" (0214E Corporate Human Resource;Corporate Headquarters;Itasca_IL): General Error with error code - -21
Please check the userID's used in the Proxy column and correct the proxy list.
Failed to deactivate user:
"3K9XEZ0000K0" - User does not exist.
Client was trying to inactivate a user who never existed.
Failed to update manager
for user Thomas Thomas [tthomas] (;;Maryland): Invalid Manager Id - "NO_MGR".
Correct format is NO_MANAGER.
Failed to update HR
for user XXXX XXX[XXXXXX] (N/A;XXXXXX;XXXXX): Invalid HR Id - "NO-HR"
Correct format is NO_HR.
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