SAP Knowledge Base Article - Public

2088655 - Photos not showing in Employee Profile v12 - Platform

Symptom

  • Photos were showing in Profile v11 but after migrating to Profile v12, photos are not showing in Public Profile and Profile.

Environment

  • BizX Platform

Resolution

  • Please be informed that Profile v12 does not support external URL.

Admin needs to do:

  • Export Personal Extended Information from Admin Tools and you would find that “photo” column contains external URL, which is not supported in profile v12.
     
  • Admin need to upload photos into SF system using batch photo upload and remove the external URL links from the “photo” column present in the Personal Information file.

Keywords

KBA , sf photos , sf v12 photos , sf migration , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions