SAP Knowledge Base Article - Public

2088527 - Passwords: How to reset user passwords Individually or Globally - Platform

Symptom

  • Reset one employee's password to a specific new on.
  • Reset one or several passwords to system-generated passwords.
  • Reset passwords for a specific group of users.
  • Using the Forgot Your Password feature.
  • Allow employees to change their own passwords.
  • Mass Update Passwords using Employee Import.

Environment

SAP SuccessFactors HCM Suite

Resolution

To reset one user's password to a specific new one

  1. In the Manage Users section, click Reset User Passwords.
    The Resetting User Passwords page opens.
     
  2. If it's not already selected, click Reset individual user password (with supplied password).
    The search area opens.
     
  3. Search for the user whose password you want to reset.
     
  4. In search results, select the user whose password you want to reset.
     
  5. In New Password, type the new password.
    Note: The password must meet your password requirements.
     
  6. In Confirm Password, type the new password again.
     
  7. Click Reset User Password.
    A notification will be triggered to the user asking them to reset their password.

Important:

  • To ensure that the user receives the email with the new password, make sure that Password Changed Notification is enabled. Alternately, you can manually send the new password to the user.
  • While this feature does ask you to enter the new password for the user. The user will instead receive an email with a link to reset their own password. This is a mandatory action and is applied for security reasons to ensure that only the user knows their password at anytime.

To reset a password to a system-generated one

  1. In the Manage Users section, click Reset User Passwords.
    The Resetting User Passwords page opens.
  2. If it's not already selected, click Reset individual user password.
    The search area opens.
     
  3. Search for the users whose passwords you want to reset.
     
  4. In search results, select the users whose passwords you want to reset.
     
  5. Click Reset Selected Users Password.
    The system generates the password for the user and an email notification is triggered to the user. 

Important:

  • To ensure that the user receives the email with the new password, make sure that Password Changed Notification is enabled. Alternately, you can manually send the new password to the user.
  • While this feature does generate a new password for the user. The user will receive an email with a link to reset their own password. This is a mandatory action and is applied for security reasons to ensure that only the user knows their password at anytime.

To reset passwords for a group of users at once

  1. In the Manage Users section, click Reset User Passwords.
    The Resetting User Passwords page opens.
     
  2. If it's not already selected, click Reset group of users passwords.
    The search area opens.
     
  3. Select the users whose passwords you want to reset.
     
  4. Click Reset Users Passwords.
    The system generates the password for the users and an email notification is triggered to the user. 

Important:

  • To ensure that the user receives the email with the new password, make sure that Password Changed Notification is enabled. Alternately, you can manually send the new password to the user.
  • While this feature does generate a new password for the users. The users will receive an email with a link to reset their own password. This is a mandatory action and is applied for security reasons to ensure that only the user knows their password at anytime.

 

To define your system password settings

  1. In the System Properties section, click Company System and Logo Settings.
    The Company Logo page opens.
     
  2. Scroll down to the lower portion of the page until you see the Company System Setting section.
     
  3. See the following Company Settings Table to help you determine which options to use, and do any of the following:
  • To enable an option, select the checkbox
  • To disable an option, clear the checkbox
  1. Click Save Company System Setting.

Force Resetting Passwords

1) Go to Admin Tools-->System Properties-->Password Policy Settings.

2) Check or un-check 'Case Sensitive (recommended)' and then click on 'Set password Policy.'

3) Check or un-check ' Case Sensitive (recommended) ' again as needed to effect the desired policy (i.e. on or off as the case may be) and then hit 'Set password policy' again to effect the desired setting.


Hide the Personal Password Tab from users.

  • Removes the Password option from the Options page.
  • Select this option if you don't want users to be able to change their own passwords.

Retrieve Password by providing Email Address

  • Applies only to the Forgot Your Password feature and if Enforce Password Encryption is not selected.
  • Allows employees to retrieve a forgotten password by providing either their username or email address. If you don't select this option, employees will always need to provide their username to retrieve their passwords.
  • If the employee's account is locked because they exceeded the maximum number of login attempts, you will need to reset the account before the employee can retrieve their password.

Forgot Password feature will generate new Password for user

  • Applies only to the Forgot Your Password feature.
  • The system will always generate a new temporary password and email it to the employee. The employee will be able to log in with the temporary password once, then will be prompted to change it.
  • If you don't select this option, the employee will receive their existing password in an email and will not need to reset it.

Using the Employee Data Import to manage passwords

Please view the KBA 2088643 - Passwords: Using the Employee Data Import to Manage Passwords

Keywords

Password, reset, admin, email, username, e-mail, update, password policy, account locked , KBA , sf passwords , sf admin 101 , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Suite all versions