2088189 - Manage Users: When Trying to Change User Information You Get Bounced Back to the Admin Screen - Platform

SAP Knowledge Base Article - Public

2088189 - Manage Users: When Trying to Change User Information You Get Bounced Back to the Admin Screen - Platform

Symptom

  • The "Edit User" Link in Admin Tools Not Working. When going into change user information you get bounced back to the admin screen.

Environment

  • BizX Platform

Resolution

  • The Edit User link in Admin Tools will not work if the user directory contains the string "No_Manager" (or "No_Mgr") in the matrix manager column of the employee import.
     
  • If the employee has no matrix manager, the field should be left blank.
     
  • To resolve the problem, export the employee user file (admin tools > export users) and change the Matrix Manager field to blank where there is no manager. This will enable use of the Edit User link in the Admin Tools screen.

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions