SAP Knowledge Base Article - Public

2088176 - Manage Users: User ID Conversion process and frequently asked questions - Platform


  • User ID / Common Drivers / What to do if I need a conversion?
  • Can I change the UserID of some/all users in the system?
  • How to I modify the UserID of a user?


SAP SuccessFactors HCM Suite


What is a User ID?

In the SAP SuccessFactors system User ID is the primary key for the master table that defines each user. As in most employee databases, changing this primary key is not possible without risking disruption of functionality throughout the system. SAP SuccessFactors does not recommend changing the USERID field.

Common Drivers for User ID Conversion Requests

    • Customer completes an acquisition: After the acquisition, the customer imports users using old IDs to integrate the new employees into the BizX. At a later date, the customer wishes to standardize the User IDs.
    • Some employees transfer to a different location: Some customers have different User ID format for employees based on region. So, when an employee transfers to a different location, the customer requests a conversion.
    • Go-live (on EC or another HRIS system): When customers go-live on EC or another HRIS system and their User ID changes as a result, they request a conversion. Important: User ID Conversion must occur before enabling EC

There are some other customer needs that are not so common – such as rehire of a former employee. In all these cases, SuccessFactors performs a user id conversion through which BizX user ids are converted to a new value provided by the customer.

USERID Conversion is not supported:

  1. If you are live on Employee Central Module
  2. There is no conversion script to support LMS customers that have been migrated to HANA. 
    • These customers must either complete manual merge or pay for custom script development.
    • NOTE: The current conversion script supports LMS customers on Oracle only.
  3. If you are using Data Privacy and Protection Reports (Change Audit/Read Audit/Data Subject Information)
  • Consequence: The system will lose the track of user data that is linked to the ID and report will not bring correct information for those userid that were changed 

If you need to perform a User ID Conversion?

Suspension of User ID Conversion

  • Requests to convert user IDs have been suspended at this time.
  • In some cases, you may need to convert the existing user IDs in their system to a new value. Each user in your SuccessFactors system has a unique user ID and sometimes you might want to change the naming convention used to assign these IDs. User ID conversion requests are submitted to SAP Cloud Product Support and require a special migration process.
  • However, most data protection and privacy functions require a unique, stable identifier for each user in your system. Currently, the platform User ID is one such identifier. Changing the User ID for a given user disrupts important data protection and privacy functions, such as data purge, read audit, and change audit.
  • Therefore, if you have any data protection and privacy requirements at all, including the ability to purge user data, you should not convert your User IDs. Currently, these requests are not being accepted.

See: Suspension of User ID Conversion


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