SAP Knowledge Base Article - Public

2088162 - How long does it take before the User Welcome Email or System Message Email Notification link expires? - BizX Platform

Symptom

  • When administrators send new employees or users the Welcome Email notification to provide them their login username and to set their password, the email link sometimes does not work. Users are not prompted to create/set their passwords.

Environment

  • BizX Platform

Resolution

  • For security reasons, the link expires after 24 hours by default. If you would like to have this extended for your company, please ask your company SuccessFactors admin to follow the steps provided in:
    KBA 2187244 - Extend the expiration link period for Welcome e-mail notification (See KBA link in the references section)

Keywords

KBA , sf 24 hours , sf system message , sf user welcome email , sf admintools , sf expire , sf bizx , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Core all versions