2088080 - Login Error "Login unsuccessful. Invalid manager detected"

SAP Knowledge Base Article - Public

2088080 - Login Error "Login unsuccessful. Invalid manager detected"

Symptom

Users are receiving an "Invalid manager detected." error message when attempting to login.

Environment

SAP SuccessFactors Platform / BizX.

Reproducing the Issue

User is unable to log in to SuccessFactors and keep getting an error message that says:

"Login unsuccessful. Invalid manager detected. Please contact your local system administrator for assistance. Sorry for the inconvenience."

Cause

The reason behind this is because the user that is trying to login is assigned to a manager that is not active on the system (manager status is inactive). 

Resolution

You can either:

  1. Assign an active manager to that user;
    OR
  2. Update the current manager status to active.

NOTE: This assignment and update can be done via "Admin Center > Manage Users" (for non-EC instances) or "Admin Center > Employee Export & Import" (for EC instances).

Once an active manager is assigned to the user again, the login will be successful. 

Keywords

invalid manager, login error, login unsuccessful, invalid manager detected, inactive manager, , KBA , sf login issues , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions