SAP Knowledge Base Article - Public

2088012 - Email message stating "File not found on FTP server", what does this mean? - SuccessFactors Employee Profile

Symptom

  • I just received an email message stating "File not found on SFTP server", what does this mean?

Environment

  • SAP SuccessFactors Platform
  • SAP SuccessFactors Employee Profile

Cause

If you have an SFTP automated process enabled to do user imports on Scheduler Service in Provisioning, you may receive email message stating the following: "File not found on SFTP server".


Possible causes:

  • The File is not on the expected folder:
    • The File was never sent to the SFTP server;

  • The File was sent later than the expected pickup time.

  • The File was named incorrectly:
    • The Filename is incorrect;
    • The Extention of the file is in lowercase or uppercase.

Resolution

Check for the below steps to fix the issue:

  • If the File is not on the expected folder:
    • If the file was never sent to the SFTP server then you will need to send the file: please log on to the SFTP server and ensure the file is ready to pickup.

  • The file was sent later than the expected pickup time:
    • We can pick the file up and process it properly.
  • If the file sent to the SFTP server was named incorrectly: 
    • If the file was named incorrectly you will need to check what is the correct name and make the correction of the filename;
    • The Extention can be the reason of the issue. For example, if the job is expecting file called "John.jpg" and the file laying on the SFTP is called as "John.JPG". (Uppercase / Lowercase) 
  • The file was sent later than the expected pickup time
    • We can pick the file up and process it properly.

 

See Also

2220377 - Batch Upload of Employee Photos – SFTP Import

Keywords

  • SFTP; File not found; Uppercase; Lowercase; Provisioning Job; Backend Job; Batch upload employee photos; Photo Import; Live Profile Import;
, KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EP , Employee Profile , LOD-SF-EP-PHO , Photo Management in Employee Profile , How To

Product

SAP SuccessFactors HCM Core all versions