2087932 - Updating E-mail Templates for Multiple Languages - Email Notifications

• How to customize the email templates?
• How to change the email templates for different languages?
• Is it possible to change the Default Template? 

SAP SuccessFactors HXM Suite

It is possible to change the E-mail Template to each language enabled in the Manage Languages through the E-mail Notification Template Settings.

To do this, it is necessary to make changes in the email template to each language locale by following these steps:

• Through doing changes in the Email Body:

1. Navigate to "E-mail Notification Template Settings" either from Admin Center or using Action Search Box
2. Choose the template, e.g Workflow Action Pending Notification
3. Select the language from the dropdown list and click on "Switch To"
4. Make the desired modification
5. Save changes

OR

• Through doing changes in the Template file:

1. Navigate to "Email Notification Template Settings"
2. Select a template and download the template file
3. Switch to the Locale you want to Update for that template > select 'Switch To'
4. Select the Character Encoding
5. After page loads > Select Download (this will be a '.txt' file)
6. Update the default portion of the template with the correct locale
7. Save the file (it should still only be a '.txt' file)
8. Click Browse > select the file with the update
9. Click on "Upload Template File"

When done with each specific language, repeat the steps for any additional language packs being used.

Additional Information

• E-mails are generated based on the locale that the user is placed
• The language is related to the locale of the user
• If the language of locale is not enabled in Manage Language, the system will send English language templates by default
• Default Template is into the template file to be used as a model to make the change, where you can change the default message and save to the respective language

 2087503 - Customizing Email Notifications Default Template Text

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